Softchief | Microsoft Application Support Services

ONGOING MICROSOFT APPLICATION SUPPORT

Keep your systems running smoothly.

Reliable technical support for Power Platform, Dynamics 365, Azure, Dataverse, Power BI and custom business applications — helping your team resolve issues, manage enhancements and keep business operations moving.

Get Support → Explore Support Services

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Issue Tracking

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Technical Experts

SUPPORT DESK

ACTIVE

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IN PROGRESS

Power Automate Flow Failure Production environment · High priority

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RESOLVED

Dataverse Integration Issue API authentication · Completed

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RESOLVED

Dynamics 365 Form Issue Custom JavaScript · Completed

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Faster Resolution Reduce technical downtime

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Microsoft Expertise Experienced technical team

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Ongoing Assistance Support beyond go-live

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Continuous Improvement Fix, optimize & enhance

SUPPORT SERVICES

More than fixing tickets.

Our support services combine troubleshooting, application maintenance, enhancements and technical expertise to keep your technology environment healthy.

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Power Platform Support

Support for applications, automation and Dataverse environments.

Power Apps issues
Power Automate failures
Dataverse troubleshooting
Power Pages
ALM support

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Dynamics 365 Support

Technical support for Dynamics 365 customer engagement solutions.

Form & view issues
Plugins
Workflows
JavaScript
Configuration

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Azure Support

Troubleshoot and maintain your Azure integration and application services.

Azure Functions
Logic Apps
Service Bus
APIs
Integration issues

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Power BI & Data Support

Keep your reporting and data solutions accurate and operational.

Report issues
Data refresh
Data models
SQL issues
Performance

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Application Support

Ongoing support for custom .NET and web applications.

.NET
ASP.NET
Web APIs
SQL Server
JavaScript

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Enhancement Services

Turn support into continuous improvement with controlled application enhancements.

New features
Process improvements
UI changes
Automation
Optimization

HOW WE SUPPORT

Your team gets an extended technical team.

Instead of waiting for issues to become blockers, you can have experienced Microsoft specialists available to troubleshoot, maintain and improve your applications.

Talk to Our Support Team →

Incident Resolution Investigate and resolve application and production issues.

Root Cause Analysis Identify why recurring issues happen and recommend fixes.

Application Maintenance Keep applications healthy, stable and maintainable.

Enhancements Deliver small and medium changes without a full project.

Performance Optimization Identify bottlenecks and improve application performance.

Technical Advisory Provide architecture and technology guidance when needed.

SUPPORT OPTIONS

Choose the support model that fits your team.

Start with focused assistance or build an ongoing technical partnership around your applications.

On-Demand

Ideal for occasional technical issues or specific troubleshooting requirements.

Issue-based support
Troubleshooting
Technical consultation
Root cause analysis
Ad-hoc enhancements

RECOMMENDED FOR ONGOING NEEDS

Managed Support

Ongoing technical support for organizations with active business applications.

Dedicated support process
Priority issue handling
Application maintenance
Enhancement support
Regular technical reviews

Extended Technical Team

Add experienced Microsoft specialists to your existing development and IT team.

Dedicated technical resources
Development assistance
Architecture guidance
Code reviews
Continuous improvement

SUPPORT WORKFLOW

Simple, transparent issue resolution.

Every issue follows a structured path from reporting through resolution and closure.

Report Share the issue and impact

Diagnose Investigate the root cause

Resolve Fix and validate the solution

Verify Confirm with your team

Improve Prevent recurring issues

WHY SUPPORT WITH SOFTCHIEF

Keep your team focused on business.

Let your internal team focus on priorities while experienced Microsoft specialists help maintain and improve your technology environment.

Reduce Downtime

Faster technical investigation can help reduce the impact of application issues on operations.

Access Expertise

Get access to specialists across Power Platform, Dynamics 365, Azure and data technologies.

Control Technical Debt

Regular maintenance and reviews can help identify problems before they become larger issues.

Continuous Improvement

Support can evolve into enhancements, automation and optimization as your business grows.

NEED TECHNICAL SUPPORT?

Your application doesn’t have to become your team’s headache.

Tell us what you’re struggling with — production issues, Power Platform failures, Dynamics 365 problems, integrations, performance or ongoing maintenance.

Contact Support → WhatsApp Us

SUPPORT FAQ

Common support questions.

Yes. We can first review the application’s architecture, code, configuration and environment before taking up ongoing support or enhancement work.

Yes. On-demand support can be used for specific technical issues, troubleshooting, root cause analysis or smaller enhancement requirements.

Yes. Support can be structured as an ongoing engagement with an agreed support process, scope and service model.

Yes. Production support can include issue investigation, troubleshooting, root cause analysis, fixes, validation and controlled deployment.

Yes. Smaller enhancements can be handled as part of an ongoing support relationship, while larger changes can be assessed and handled as separate implementation projects.

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Support Projects