List of context variables passed from Chatbot power virtual agent to omnichannel using agent transfer step
When Transfer to agent action is used in Power virtual agent, the list of context variables passed to omnichannel customer service app is listed below. Chat session details User information collected for hand-off using the Transfer to agent node. va_Scope bot va_LastTopic Greeting va_Topics Greeting va_LastPhrase Hi va_Phrases Hi va_ConversationId 75bBne7uYG2Dx49crXtxqE-us va_AgentMessage from chatbot va_BotId…
Read more
