Microsoft Dynamics 365 CE CRM Developer Syllabus
Microsoft Dynamics 365 is becoming the largest implemented Enterprise Business Application in these days and starting from small scale industry to mid and large scale industry use this D365 applications to leverage its customer relationship and customer engagement with Finance and operations capability.
So learning Dynamics 365 and Power Platform is now in demand so I recommend to go through the below Dynamics 365 Developer syllabus and take your decision for training.
This online course gives more focus on customization of Microsoft Dynamics 365 Customer Engagement( CRM) application using User Interface(UI) and also extending the standard functionality of the application using code such as plugins and custom workflow activities with Power Platform concepts.
By the end of the training attendees would have a good hands-on knowledge on Configuring and Customizing Dynamics 365 CE/CRM.
Total Duration : 45 Hours ( 30 hours of lecture and 15 hours of practice)
Prerequisites:
- Basic knowledge on Sales, Marketing and Customer Service operations
- Basic skill on .Net programming and JavaScript
- Access to Dynamics 365 account (cloud or on premise)
Expected Audience
Anyone can attend this online training program on Dynamics 365 Customer Engagement (CRM) but it is more suitable for developers who want to plan their career on Dynamics 365 CE. For .NET developers this course will make them a Dynamics 365 CE/CRM developer and will be an easier transition to get more salary and better career options.
- .NET Developers
- IT business analysts
- Pre-sales and Sales Consultants
- IT Managers
- System Architects and designers
- System admins
- Fresh graduates
For Training Requirements connect me at training@sh034.global.temp.domains or you can directly reach me or WhatsApp’s me with my official number +91-8328865778 to get special discounts on training programs.
| CONCEPT |
| Introduction to Dynamics 365 |
| What is Dynamics 365 |
| Apps available in Dynamics 365 |
| Customer Engagement Apps |
| Pricing & Licensing |
| Deployment Types |
| Trial version subscription 30 Days Free |
| Dynamics 365 Screen Walkthrough |
| Dynamics 365 CE Terminologies |
| Personalisation Options |
| Advanced Options |
| MODULES |
| Modules in Dynamics 365 Customer Engagement/ CRM (2nd Wk) |
| Sales Hub App & Life Cycle |
| Real world Sales Process in Dynamics 365 |
| Lead, Account, Contact, Opportunity, Quote, Discounts, Products, Orders, Invoices |
| Marketing App & Life Cycle |
| Read world Marketing Scenarios – Campaigns, Marketing Lists, Planning & Campaign Activities |
| Customer Service Hub & Life Cycle |
| Real World Scenarios and Walkthrough |
| Cases, Queues, SLA, Entitlements, Activities, Service Calendar, Holidays, Configurations |
| Field Service Module Overview |
| Project Service Module overview |
| CONFIGURATIONS |
| Configurations |
| Administration & Security |
| Business Management |
| Data Management |
| Product Catalog Settings |
| Document Management Settings |
| Audit Settings |
| Customize System |
| Entity Customization – Entity, Attribute, Forms, Views, Relationships |
| Charts, Dashboards, Reports |
| Business Rules |
| Workflows – Realtime and background |
| Actions |
| Business Process Flow |
| Dialogs, Ribbon Workbench, Sitemap Editor |
| CUSTOMIZATIONS |
| Customizations |
| Solutions – Publisher, Patch, Clone, Publisher, Export, Import, Publish |
| Working with Visual Studio |
| nuGet Package Manager |
| Plugins – Concept, Develop, Register, in-action, Debugging |
| Custom Workflow – Concept, Develop, Register, in-action, Debugging |
| Web Resources – Concept, Types and Uses |
| Form scripts – Client Customizations, Debugging |
| Supported v/s Unsupported Customizations |
| Virtual Entity |
| SSRS Reports |
| SSIS Project |
| Query Dynamics 365 Data in C# and Javascript |
| INTEGRATION & POWER PLATFORM |
| Integration |
| Console Application – Concept, XRM SDK and CRUD |
| Azure Integration |
| Outlook Integration |
| Power Platform Concept, Power Automated Concepts |
| Power Apps – Model driven app, Canvas APP, Power Portal, PCF Custom Control |
| Microsoft Data Verse/ CDS |
| Power Virtual Agent |
| Power BI |
| Power FX |
| Power Platform Integration with Dynamics 365 CE, Tools |
| SMALL PROJECT |
| Project Work |
For Training Requirements connect me at training@sh034.global.temp.domains or you can directly reach me or WhatsApp’s me with my official number +91-8328865778 to get special discounts on training programs.
