Automatic record create and update in customer service in dynamics 365 CE
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Customer Service automatic record creation snapshots. Creating a case with email id.
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Create Automatic record create and update step.
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define activity type as Email and queue as Support Queue
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add rule item.
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add condition row as subject contains issue.
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save and open power automate for action.
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power automate actions defined
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activate create rule.
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send email and test.
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Hope this helps.