Automatic record create and update in customer service in dynamics 365 CE
![](https://softchief.com/wp-content/uploads/2022/01/image-5.png)
Customer Service automatic record creation snapshots. Creating a case with email id.
![](http://sh034.global.temp.domains/~logyscal/softchief/wp-content/uploads/2022/01/image.png)
Create Automatic record create and update step.
![](http://sh034.global.temp.domains/~logyscal/softchief/wp-content/uploads/2022/01/image-1.png)
define activity type as Email and queue as Support Queue
![](http://sh034.global.temp.domains/~logyscal/softchief/wp-content/uploads/2022/01/image-2.png)
add rule item.
![](http://sh034.global.temp.domains/~logyscal/softchief/wp-content/uploads/2022/01/image-3.png)
add condition row as subject contains issue.
![](http://sh034.global.temp.domains/~logyscal/softchief/wp-content/uploads/2022/01/image-4-860x280.png)
save and open power automate for action.
![](http://sh034.global.temp.domains/~logyscal/softchief/wp-content/uploads/2022/01/image-5.png)
power automate actions defined
![](http://sh034.global.temp.domains/~logyscal/softchief/wp-content/uploads/2022/01/image-6.png)
activate create rule.
![](http://sh034.global.temp.domains/~logyscal/softchief/wp-content/uploads/2022/01/image-7.png)
send email and test.
![](http://sh034.global.temp.domains/~logyscal/softchief/wp-content/uploads/2022/01/image-8.png)
Hope this helps.