List of context variables passed from Chatbot power virtual agent to omnichannel using agent transfer step
When Transfer to agent action is used in Power virtual agent, the list of context variables passed to omnichannel customer service app is listed below.
Chat session details
User information collected for hand-off using the Transfer to agent node.
| va_Scope | bot |
| va_LastTopic | Greeting |
| va_Topics | Greeting |
| va_LastPhrase | Hi |
| va_Phrases | Hi |
| va_ConversationId | 75bBne7uYG2Dx49crXtxqE-us |
| va_AgentMessage | from chatbot |
| va_BotId | 72f4af03-fb0a-45a5-8b1c-c59be0d9efd8 |
| va_BotName | Softchief Digital Human |
| va_Language | en-US |
| chatTranscript | Download transcript |
Now you can configure omnichannel to respond on context variable.
